{"id":2990,"date":"2025-04-09T08:53:46","date_gmt":"2025-04-09T08:53:46","guid":{"rendered":"https:\/\/carto-si.com\/?page_id=2990"},"modified":"2025-04-09T08:58:10","modified_gmt":"2025-04-09T08:58:10","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/carto-si.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">ARTICLE 1: PREAMBLE<\/h2>\n\n\n\n<p>The purpose of this privacy policy is to inform users of the <a href=\"https:\/\/carto-si.com\/en\/\"><strong>https:\/\/carto-si.com<\/strong><\/a> website (site name : carto-si.com)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>On how their personal data is collected. Personal data is any information that can be used to identify a user. Such information may include, but is not limited to, a user&#8217;s full name, business email address, company name or IP address;<\/li>\n\n\n\n<li>Their rights with regard to this data;<\/li>\n\n\n\n<li>Who is responsible for processing the personal data collected and processed?<\/li>\n\n\n\n<li>the recipients of this personal data;<\/li>\n\n\n\n<li>the site&#8217;s policy on cookies.<\/li>\n<\/ul>\n\n\n\n<p>This policy supplements the legal notice and the General Terms and Conditions of Use, which can be consulted by users at the following address<\/p>\n\n\n\n<p>\ud83d\udc49 <a href=\"https:\/\/carto-si.com\/en\/legal-notice\/\"><strong>https:\/\/carto-si.com\/en\/legal-notice\/<\/strong><\/a><strong><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">ARTICLE 2: PRINCIPLES RELATING TO THE COLLECTION AND PROCESSING OF PERSONAL DATA<\/h2>\n\n\n\n<p><strong>In accordance with Article 5 of European Regulation 2016\/679, personal data shall be:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Processed lawfully, fairly and transparently;<\/li>\n\n\n\n<li>Collected for specified, explicit and legitimate purposes;<\/li>\n\n\n\n<li>Adequate, relevant and limited to what is necessary;<\/li>\n\n\n\n<li>Accurate and kept up to date if necessary;<\/li>\n\n\n\n<li>Kept for a limited period of time depending on the purpose;<\/li>\n\n\n\n<li>Secured by appropriate technical and organisational measures.<\/li>\n<\/ul>\n\n\n\n<p><strong>Processing is only lawful if one of the following conditions is met:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Explicit consent of the data subject;<\/li>\n\n\n\n<li>Necessity linked to a contract or a request for contact\/demonstration;<\/li>\n\n\n\n<li>Legal obligation (e.g. security, billing);<\/li>\n\n\n\n<li>Carto-SI&#8217;s legitimate interest (improving services, platform security).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">ARTICLE 3: PERSONAL DATA COLLECTED AND PROCESSED WHEN BROWSING THE SITE<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Article 3.1: Data collected<\/h3>\n\n\n\n<p><strong>The personal data collected is as follows:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Surname, first name, professional email address, telephone number (contact or demo form)<\/li>\n\n\n\n<li>Job title, company<\/li>\n\n\n\n<li>IP address, connection logs, browser technical information<\/li>\n\n\n\n<li>Support interaction history<\/li>\n<\/ul>\n\n\n\n<p><strong>This data is collected for the following purposes:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Responding to contact, demonstration or support requests<\/li>\n\n\n\n<li>Monitoring customer accounts<\/li>\n\n\n\n<li>Improving the service and security of the platform<\/li>\n\n\n\n<li>Sending informative content and newsletters (if consent is given).<\/li>\n<\/ul>\n\n\n\n<p>\ud83d\udccc Please note: <strong>Carto-SI does not store internal data from its customers&#8217; information systems.<\/strong> The platform only<strong> references <\/strong>their location or business use, without hosting the data itself.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Article 3.2: Data collection method<\/h3>\n\n\n\n<p><strong>Data is collected :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Automatically via cookies (see article 3.5): IP address, browser, pages visited, etc.<\/li>\n\n\n\n<li>When sending a form on the site (contact, support, demonstration)<\/li>\n\n\n\n<li>When using the interactive features of the site (chat, customer area).<\/li>\n<\/ul>\n\n\n\n<p><strong>Data retention period:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>3 years after the last contact for prospects<\/li>\n\n\n\n<li>6 years maximum for customers (accounting and contractual obligations)<\/li>\n\n\n\n<li>13 months maximum for browsing data via cookies<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Article 3.3: Data hosting<\/h3>\n\n\n\n<p>The <strong>carto-si.com<\/strong> website is hosted by :<\/p>\n\n\n\n<p><strong>OVHcloud<\/strong><\/p>\n\n\n\n<p>2 rue Kellermann &#8211; 59100 Roubaix &#8211; France<\/p>\n\n\n\n<p><a href=\"https:\/\/help.ovhcloud.com\/csm\/en-gb-home?id=csm_index\">Support OVH<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Article 3.4: Transmission of data to third parties<\/h3>\n\n\n\n<p><strong>Data may be transmitted to the following service providers, in strict compliance with the RGPD:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>HubSpot (CRM and emailing)<\/li>\n\n\n\n<li>Google Analytics (anonymised statistics)<\/li>\n\n\n\n<li>OVH (hosting)<\/li>\n\n\n\n<li>Zendesk or equivalent (customer support)<\/li>\n<\/ul>\n\n\n\n<p>No data is transferred outside the European Union without sufficient guarantees.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Article 3.5: Cookie policy<\/h3>\n\n\n\n<p><strong>When browsing carto-si.com, cookies may be placed on your browser in order to :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improve navigation and the user experience<\/li>\n\n\n\n<li>Measure the site&#8217;s audience<\/li>\n\n\n\n<li>Personalise content or track conversions (if consent is given)<\/li>\n<\/ul>\n\n\n\n<p>A banner allows you to accept or refuse all or some of the cookies on your first visit.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">ARTICLE 4: DATA CONTROLLER AND DATA PROTECTION OFFICER<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Article 4.1 : The data controller<\/h3>\n\n\n\n<p>Personal data is collected by the company <strong>Carto-SI<\/strong>, SAS with a capital of 1 000\u20ac, registered with the RCS PARIS 900 213 687.<\/p>\n\n\n\n<p>Head office address:<\/p>\n\n\n\n<p>128 RUE LA BOETIE 75008 PARIS<\/p>\n\n\n\n<p><strong>The data controller can be contacted<\/strong><\/p>\n\n\n\n<p>&#8211; By e-mail: <strong>contact @ site name<\/strong><\/p>\n\n\n\n<p>&#8211; By post: <strong>128 RUE LA BOETIE 75008 PARIS<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Article 4.2: The data protection officer<\/h3>\n\n\n\n<p>The DPO (Data Protection Officer) of Carto-SI can be reached at the following address:<\/p>\n\n\n\n<p><strong>contact @ site name<\/strong><\/p>\n\n\n\n<p>In case of unresolved disagreement with our service, you can contact the CNIL: <a href=\"https:\/\/www.cnil.fr\/en\">https:\/\/www.cnil.fr\/en<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">ARTICLE 5: USERS&#8217; RIGHTS WITH REGARD TO DATA COLLECTION AND PROCESSING<\/h2>\n\n\n\n<p><strong>In accordance with the RGPD and the French Data Protection Act, any user may exercise:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Their right to access, rectify and delete their data<\/li>\n\n\n\n<li>Their right to limit or object to the processing of their data<\/li>\n\n\n\n<li>Their right to portabilityThe right not to be the subject of an automated decision<\/li>\n\n\n\n<li>Your right to define what happens to your data after your death<\/li>\n<\/ul>\n\n\n\n<p>You may exercise your rights at any time by writing to :<\/p>\n\n\n\n<p><strong>contact @ site name<\/strong><\/p>\n\n\n\n<p>Proof of identity may be requested.<\/p>\n\n\n\n<p>For more information: <a href=\"http:\/\/www.cnil.fr\">https:\/\/www.cnil.fr\/en<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">ARTICLE 6: CONDITIONS OF MODIFICATION OF THE CONFIDENTIALITY POLICY<\/h2>\n\n\n\n<p>The publisher of the <strong>Carto-SI<\/strong> site reserves the right to modify this policy at any time in order to comply with current legislation.<\/p>\n\n\n\n<p>The applicable version is the one available online at the time of your navigation.<\/p>\n\n\n\n<p>Users are invited to consult this page regularly.<\/p>\n\n\n\n<p>\ud83d\udcc5 Policy published on: <strong>09 April 2025<\/strong><\/p>\n\n\n\n<p>\ud83d\udccc Last updated: <strong>09 April 2025<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ARTICLE 1: PREAMBLE The purpose of this privacy policy is 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