Privacy Policy

ARTICLE 1: PREAMBLE

The purpose of this privacy policy is to inform users of the https://carto-si.com website (site name : carto-si.com)

• On how their personal data is collected. Personal data is any information that can be used to identify a user. Such information may include, but is not limited to, a user’s full name, business email address, company name or IP address;
• Their rights with regard to this data;
• Who is responsible for processing the personal data collected and processed?
• the recipients of this personal data;
• the site’s policy on cookies.

This policy supplements the legal notice and the General Terms and Conditions of Use, which can be consulted by users at the following address

👉 https://carto-si.com/en/legal-notice/

ARTICLE 2: PRINCIPLES RELATING TO THE COLLECTION AND PROCESSING OF PERSONAL DATA

In accordance with Article 5 of European Regulation 2016/679, personal data shall be:

• Processed lawfully, fairly and transparently;
• Collected for specified, explicit and legitimate purposes;
• Adequate, relevant and limited to what is necessary;
• Accurate and kept up to date if necessary;
• Kept for a limited period of time depending on the purpose;
• Secured by appropriate technical and organisational measures.

Processing is only lawful if one of the following conditions is met:

• Explicit consent of the data subject;
• Necessity linked to a contract or a request for contact/demonstration;
• Legal obligation (e.g. security, billing);
• Carto-SI’s legitimate interest (improving services, platform security).

ARTICLE 3: PERSONAL DATA COLLECTED AND PROCESSED WHEN BROWSING THE SITE

Article 3.1: Data collected

The personal data collected is as follows:

• Surname, first name, professional email address, telephone number (contact or demo form)
• Job title, company
• IP address, connection logs, browser technical information
• Support interaction history

This data is collected for the following purposes:

• Responding to contact, demonstration or support requests
• Monitoring customer accounts
• Improving the service and security of the platform
• Sending informative content and newsletters (if consent is given).

📌 Please note: Carto-SI does not store internal data from its customers’ information systems. The platform only references their location or business use, without hosting the data itself.

Article 3.2: Data collection method

Data is collected :

• Automatically via cookies (see article 3.5): IP address, browser, pages visited, etc.
• When sending a form on the site (contact, support, demonstration)
• When using the interactive features of the site (chat, customer area).

Data retention period:

• 3 years after the last contact for prospects
• 6 years maximum for customers (accounting and contractual obligations)
• 13 months maximum for browsing data via cookies

Article 3.3: Data hosting

The carto-si.com website is hosted by :

OVHcloud

2 rue Kellermann – 59100 Roubaix – France

Support OVH

Article 3.4: Transmission of data to third parties

Data may be transmitted to the following service providers, in strict compliance with the RGPD:

• HubSpot (CRM and emailing)
• Google Analytics (anonymised statistics)
• OVH (hosting)
• Zendesk or equivalent (customer support)

No data is transferred outside the European Union without sufficient guarantees.

Article 3.5: Cookie policy

When browsing carto-si.com, cookies may be placed on your browser in order to :

• Improve navigation and the user experience
• Measure the site’s audience
• Personalise content or track conversions (if consent is given)

A banner allows you to accept or refuse all or some of the cookies on your first visit.

ARTICLE 4: DATA CONTROLLER AND DATA PROTECTION OFFICER

Article 4.1 : The data controller

Personal data is collected by the company Carto-SI, SAS with a capital of 1 000€, registered with the RCS PARIS 900 213 687.

Head office address:

128 RUE LA BOETIE 75008 PARIS

The data controller can be contacted

– By e-mail: contact @ site name

– By post: 128 RUE LA BOETIE 75008 PARIS

Article 4.2: The data protection officer

The DPO (Data Protection Officer) of Carto-SI can be reached at the following address:

contact @ site name

In case of unresolved disagreement with our service, you can contact the CNIL: https://www.cnil.fr/en

ARTICLE 5: USERS’ RIGHTS WITH REGARD TO DATA COLLECTION AND PROCESSING

In accordance with the RGPD and the French Data Protection Act, any user may exercise:

• Their right to access, rectify and delete their data
• Their right to limit or object to the processing of their data
• Their right to portabilityThe right not to be the subject of an automated decision
• Your right to define what happens to your data after your death

You may exercise your rights at any time by writing to :

contact @ site name

Proof of identity may be requested.

For more information: https://www.cnil.fr/en

ARTICLE 6: CONDITIONS OF MODIFICATION OF THE CONFIDENTIALITY POLICY

The publisher of the Carto-SI site reserves the right to modify this policy at any time in order to comply with current legislation.

The applicable version is the one available online at the time of your navigation.

Users are invited to consult this page regularly.

📅 Policy published on: 09 April 2025

📌 Last updated: 09 April 2025